Strategic Solutions Group
Workshops and Topics

We, at Strategic Solutions Group, believe that creating and maintaining a motivational climate in which people may succeed is based on the ability to channel the skills, abilities, attitudes, and behaviors of the members in the organization in the right direction. Creating an atmosphere that allows individuals to want to work towards organizational and personal goals is critical for long-term success. We believe that training and development should incorporate skills, behaviors, and attitudes that support goal setting, application, accountability, measurement and review. As a result, we place high value on creating an environment within the organization where employees are lead towards the accomplishment of individual and corporate goals.

Our facilitators utilize adult learning principles, facilitated discussions, structured group activities, and experiential learning activities to provide participants an opportunity to engage, buy-in, and most importantly, enjoy the learning process.

While we develop and customize all content to meet the specific needs of the organization, the following are some of the most often requested learning and development sessions: (In any learning and development series, we highly recommend a kick-off meeting to create team buy-in).


Session Introduction

  • Introductions
  • Program goals and objectives
  • Creating a team definition of success
  • Creating and maintaining a motivational climate
  • The value of setting goals
  • Personal needs assessment
  • Personal plan of action

Communication Style Flexing

Through the use of a behavioral assessment, participants will be able to:

  • Identify individual behavior styles
  • Identify the behavioral styles of others
  • Learn how to modify behavior style for maximum communication effectiveness
  • Identify and overcome barriers to effective communication
  • Build cohesiveness among team members and throughout the organization

Developing Communication Skills

  • Understanding interpersonal communication
  • Define various models of communication
  • Understanding perception and its impact on communication
  • Utilizing proper self-disclosure
  • Identifying and overcoming barriers to effective listening
  • Communicating verbally, in writing, on the phone and through email
  • Planning a message effectively
  • Giving clear instructions

Becoming an "A" Player

  • Defining the "A" player
  • Recognize the impact of attitude
  • Determining the attitudes, activities, and skills of an "A" player
  • Learn to modify and change destructive attitudes
  • The role of accountability and ownership in becoming an "A" player
  • Creating behavioral examples of an "A" player
  • Creating a plan of action to excel as an "A" player

Power Tools for Problem Solving

  • Understanding problem solving
  • Identifying and defining the problem
  • Analyzing the problem
  • Developing criteria for the solution
  • Using Force-field Analysis
  • Generation of solutions
  • Selecting the best solution
  • Implementing the solution
  • Enhancing cooperation and limiting competition

The Art of Leadership

  • Understanding the differences between leaderhip and management
  • Identifying essential leadership qualities
  • Creating and maintaining a motivational work environment
  • Developing a culture of personal and team accountability
  • Setting and communicating clear expectations
  • Creating team buy-in and ownership
  • Understanding various leadership styles
  • Communicating effectively as a leader
  • Identifying and overcoming common management mistakes

Successful Delegation

  • Identifying common challenges and barriers to effective delegation
  • Identifying what tasks to delegate
  • Developing a delegation plan
  • Evaluating employee delegation levels
  • Coaching for successful delegation

Coaching for Performance

  • The role of leader as coach
  • Identify the importance of feedback
  • Setting and communicating clear expectations
  • Creating team buy-in and ownership
  • Understanding what motivates employees
  • Effective performance coaching and counseling techniques
  • Getting the most from your employees
  • The 7-step coaching model
  • Effectively giving and receiving feedback
  • Coaching for different behavior styles
  • Utilizing coaching as a leadership tool

The Customer Connection

  • Define the internal and external customer
  • Identify the needs of the customer
  • Provide personalized service
  • Deal with difficult customers
  • Diffuse challenging situations
  • Practice effective listening techniques
  • Communicate with tact and diplomacy
  • Enhance communication among team members
  • Project a positive, professional attitude in person and over the phone
  • Choose an attitude of service

Managing Multiple Priorities

  • Define success
  • Identify the role of attitude on time management
  • Identify characteristics of highly successful people
  • Determine high payoff activities
  • Establish a model for work/life balance
  • Plan and prioritize
  • Say "no" by saying "yes"
  • Cope with fires and emergencies
  • Effectively deal with interruptions
  • Work smarter, not harder
  • Communicating effectively to manage multiple priorities
  • Track and measure goals and success

Hiring and Managing by Design

  • Identify hiring problems
  • Quantify the cost of turnover
  • Understand what you are recruiting for
  • Uncover information about an applicant that interviewing alone cannot
  • Learn behavioral-based interviewing techniques
  • Understand how to select the most qualified candidate and know your're getting the right person for the job
  • How to create an accurate, detailed job description
  • Hoe to go on more than a "gut feeling" when hiring someone

Presentation Skills

  • Overcome fear of speaking in front of people
  • Identify strategies to build credibility as a speaker
  • Communicate professionally and assertively
  • Create and organize clearly focused speech and outline
  • Learn how to include your audience in your presentations
  • Analyze and adapt to your audience in order to make your presentation as successful as possible

Ethical Decision Making

  • Define ethics
  • Identify ethical behavior
  • Establish an ethical decision making process
  • Determine criteria for making an ethical decision
  • Address ethical dilemmas

Sales Training

  • Define your target market
  • Determine the needs of your target market
  • Prospecting for success
  • Understand the sales approach
  • Conduct a successful sales interview
  • Discover prime buying motives
  • Ask the right questions
  • Overcome stalls and objections
  • Close the sale

Sales Management

  • Attract quality salespeople to your organization
  • Set your people up to succeed
  • Inspect what you expect
  • Create training and development plans
  • Create and maintain a motivational climate
  • Understand pipeline and goals Management
  • Hold successful sales meetings


  • Defining TEAM
  • Understanding team dynamics
  • Identifying characteristics of successful teams
  • Understanding stages of team development
  • Developing a systematic approach to teamwork
  • Establishing team roles and responsibilities
  • Determining different personality styles
  • Tactfully dealing with conflict situations
  • Communicating as a team
  • Providing perfomance-enhancing feedback
  • Identifying strategies to enhance cooperation and limit competition
  • Motivating and empowering the team
  • Develping team ground rules
  • Team Plan of Action

Managing Change

  • Defining Change
  • Understanding resistance to change
  • Common barriers to change
  • Communicating change throughout the organization
  • Leadership and change
  • Implementing the change process

Stress Management

  • Defining stress
  • Identifying causes of stress
  • Behavior styles and stress management
  • Managing time and priorities
  • Attitudes, activities, and behaviors for managing stress
  • Communicating obstacles and solutions

Conflict Resolution

  • Defining conflict
  • The role of attitude in conflict resolutions
  • Personal motivation and conflict
  • Identifying the types and causes of conflict
  • Determine when to confront conflict
  • Maximizing behavior styles and communication to resolve conflict
  • Strategies for reducing conflict
  • Giving and receiving feedback
  • Using conflict as a positive and proactive tool

Meeting Skills

  • Establishing a baseline for productive meetings
  • Determine meeting goals and objectives
  • Creating the agenda
  • Identify and define roles
  • Meeting ground rules
  • Creating engaged participants
  • Meeting checklist and accountability

Decision Making

  • The decision making process
  • Factors that influence decision making
  • Decision making techniques
  • Decision making and behavior styles
  • Uncertainty and risk
  • Overcoming barriers to effective decision making

Train the Trainer

This learning event is an opportunity for both current trainers and non-trainers to learn the skills needed to successfully facilitate any material. Session objectives include the following:

  • Understand principles of adult learning theory
  • Create a motivational learning climate
  • Practice proper questioning techniques
  • Utilize effective delivery techniques
  • Create effective visual aids
  • Conduct a formal and informal needs assessment
  • Create specific and measurable learning objectives
  • Develop a training outline and job analysis
  • Create effective lesson plans
  • Provide feedback and review for training participants
  • Successfully evaluate training programs